Refund Policy

1. Introduction

At Hospiezee.com, we are dedicated to providing our customers and patients with a seamless and satisfactory experience. We understand that transparency and clarity are crucial when it comes to financial transactions, particularly in the healthcare sector. As part of our commitment to delivering world-class services, we have established a robust refund and cancellation policy that outlines your rights, our obligations, and the process you should follow in case you require a refund or wish to cancel a payment.

This Refund Policy applies to all payments made by users or patients on Hospiezee.com and covers various scenarios, including service cancellations, failed transactions, and disputes. We recommend that you read this policy carefully, along with our Terms of Use and Privacy Policy, to fully understand your rights and our commitments.

2. Scope of the Refund Policy

This Refund Policy applies to all payments made through the Hospiezee.com platform, including but not limited to payments for medical consultations, procedures, diagnostic tests, health packages, subscriptions, and any other services offered by Hospiezee.com or its affiliated healthcare providers. The policy is designed to protect your interests while ensuring that our services are delivered in accordance with our high standards of quality and care.

2.1 Eligible Payments: The policy covers payments made directly through our website, mobile applications, or any other authorized payment link provided by Hospiezee.com. Payments made through third-party platforms or service providers may be subject to additional terms and conditions as stipulated by those entities.

2.2 Non-Eligible Payments: Payments made for services that are non-refundable, as clearly stated during the booking or purchasing process, are not eligible for refunds. These may include services that have already been rendered, non-cancellable health packages, and promotional offers with specific refund terms.

3. Contacting the Patient Experience Team

In case you wish to cancel a payment, request a refund, or inquire about the status of a payment, you may contact our Patient Experience Team. Our team is available to assist you with any concerns or questions you may have regarding your transactions.

3.1 Contact Information:

Phone: +91-7303763211

Email: [email protected]

Our Patient Experience Team is dedicated to providing prompt and efficient support. We strive to respond to all inquiries within 24-48 hours. Please ensure that you have all necessary information, such as payment details, transaction ID, and service descriptions, ready when contacting our team.

4. Cancellation of Payments

Hospiezee.com understands that circumstances may change, leading to the need to cancel a scheduled service or payment. We have established the following cancellation policies to accommodate such situations while maintaining fairness for all parties involved.

4.1 Cancellation Process: To cancel a payment, you must contact our Patient Experience Team as soon as possible. Cancellations are subject to the following conditions:

Service-Specific Cancellations: Some services, such as surgical procedures or specialized medical consultations, may have specific cancellation policies. These policies will be communicated to you at the time of booking.

Timeframe for Cancellation: Cancellations made within a specified timeframe before the scheduled service (e.g., 24-48 hours) may be eligible for a full or partial refund, depending on the service and associated costs.

4.2 Non-Cancellable Services: Certain services may be non-cancellable due to the nature of the service or contractual obligations with healthcare providers. In such cases, you will be informed at the time of booking, and no refunds will be issued for cancellations.

4.3 Cancellation Fees: Depending on the timing of the cancellation and the type of service, a cancellation fee may apply. This fee is intended to cover administrative costs and any expenses incurred in preparing for the service. The cancellation fee, if applicable, will be communicated to you during the cancellation process.

4.4 Refunds for Cancellations: If you are eligible for a refund following the cancellation of a service, the refund will be processed according to the terms outlined in Section 6 of this policy.

5. Refunds for Failed Transactions

We strive to ensure that all transactions conducted on Hospiezee.com are processed smoothly and securely. However, in rare instances where a payment fails due to technical issues or other unforeseen circumstances, we have established the following procedures to ensure that your funds are returned promptly.

5.1 Definition of Failed Transaction: A failed transaction occurs when a payment is not successfully processed due to issues such as technical glitches, connectivity problems, or insufficient funds. Failed transactions may result in the amount being debited from your account without the corresponding service being rendered.

5.2 Automatic Refunds: In the event of a failed transaction, the amount will be automatically refunded to the original payment method used. The refund process typically takes between 7-15 working days, depending on your bank or payment provider.

5.3 Delayed Refunds: If the refund does not appear in your account within the specified timeframe, please contact our Patient Experience Team for assistance. We will work with your bank or payment provider to resolve the issue and ensure that your funds are returned.

5.4 Bank Processing Time: Please note that Hospiezee.com is not responsible for delays caused by the banking system or payment processors. The time taken to process a refund is determined solely by your bank or payment provider.

6. Refund Process

At Hospiezee.com, we have established a clear and transparent refund process to ensure that any refunds due to you are processed efficiently and with minimal inconvenience.

6.1 Eligibility for Refunds: Refunds are available for payments made for services that are cancelled within the applicable cancellation period or for services that were not rendered due to circumstances beyond your control (e.g., provider unavailability).

6.2 Refund Request: To request a refund, please contact our Patient Experience Team with the following information:

Transaction ID: The unique identifier for the payment you wish to refund.

Service Details: The name and description of the service associated with the payment.

Reason for Refund: A brief explanation of why you are requesting a refund.

6.3 Processing Time: Once your refund request has been received and approved, the refund will be processed within 7-15 working days. You will receive an email confirmation once the refund has been initiated.

6.4 Refund Method: Refunds will be issued to the original payment method used during the transaction. If the original payment method is no longer available (e.g., closed bank account), please notify our Patient Experience Team so that an alternative refund method can be arranged.

6.5 Partial Refunds: In certain cases, you may be eligible for a partial refund, depending on the circumstances of the cancellation or the nature of the service. Partial refunds will be calculated based on the proportion of the service that was not provided or the associated costs.

6.6 Non-Refundable Amounts: Certain fees or charges may be non-refundable, such as administrative fees, cancellation fees, or charges for services that have already been rendered. These non-refundable amounts will be clearly communicated to you during the refund process.

7. Refunds for Special Circumstances

We recognize that there may be special circumstances that warrant exceptions to our standard refund policy. In such cases, we are committed to handling each situation with fairness and empathy.

7.1 Medical Emergencies: If you are unable to use a service due to a medical emergency or other unforeseen circumstances, please contact our Patient Experience Team. We will review your case and determine whether an exception to the refund policy is warranted.

7.2 Provider Cancellations: In the rare event that a healthcare provider cancels a scheduled service due to reasons beyond their control, such as illness or unforeseen unavailability, you will be offered the option of rescheduling the service or receiving a full refund.

7.3 Force Majeure: If a service is cancelled due to force majeure events, such as natural disasters, government actions, or other events beyond our control, we will offer you the option to reschedule the service or receive a refund. The specific terms of the refund will depend on the nature of the force majeure event and its impact on our ability to deliver the service.

7.4 Dispute Resolution: If you are dissatisfied with the outcome of your refund request or believe that your case has not been handled fairly, you may escalate the matter to our Dispute Resolution Team. We are committed to resolving disputes in a fair and transparent manner, and we will work with you to find an acceptable resolution.

8. Legal and Regulatory Compliance

Hospiezee.com is committed to complying with all applicable laws and regulations regarding consumer protection, data privacy, and financial transactions. Our refund policy is designed to align with these legal requirements, ensuring that your rights are protected at all times.

8.1 Consumer Rights: We respect your rights as a consumer and are committed to upholding these rights in all our transactions. If you believe that your rights have been violated, please contact our Legal Compliance Team for assistance.

8.2 Data Privacy: Any personal information you provide in connection with a refund request will be handled in accordance with our Privacy Policy. We will only use your information for the purposes of processing your refund and will not share it with third parties except as required by law.

8.3 Regulatory Requirements: In certain jurisdictions, specific regulatory requirements may apply to refunds and cancellations. Hospiezee.com is committed to adhering to these requirements and will modify our refund policy as necessary to comply with local laws and regulations.

9. Refunds for Subscriptions and Memberships

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