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Privacy Policy

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1. Introduction

Welcome to Hospiezee.com ("we", "us", "our"), operated by Bossmen Pharma Pvt. Ltd., located at 4th Floor, S G Square Rampur Chowk, Jabalpur (M.P.) 482002. This Privacy Policy outlines how we collect, use, share, disclose, and protect your personal information when you use our website, www.hospiezee.com ("Website"), and our software applications, including mobile applications for Hospiezee.com by Bossmen Pharma Pvt. Ltd. We are dedicated to safeguarding your privacy and ensuring responsible handling of your personal information.

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with our practices or policies, please refrain from using our Services or providing us with your information. We reserve the right to modify this Privacy Policy at our discretion. Any changes will be effective immediately upon posting to our Website, and your continued use of the Services constitutes your acceptance of such changes.

2. Information We Collect

We collect various types of personal information to provide and improve our Services effectively. The information we collect may include:

2.1 Contact Data: Your email address, phone number, and postal address, used for communication, customer support, and service-related notifications.

2.2 Demographic Data: Details such as gender, date of birth, and postal code, which help us tailor our Services to better meet your needs and preferences.

2.3 Usage Data: Information about your interactions with our Services, including appointment history, preferences, and service usage patterns, used to analyze and improve our offerings.

2.4 Insurance Data: Details about your insurance carrier and plan, necessary for processing claims and providing relevant healthcare services.

2.5 Other Data: Any additional information you voluntarily provide, such as through email communications, feedback, or surveys.

Sensitive personal data we may collect includes:

2.6 Medical Records: Information related to your medical history, biometric data, and health conditions, essential for providing accurate and personalized healthcare services.

2.7 Financial Information: Bank account details, credit and debit card information, and other payment instrument details for billing and payment processing.

2.8 Health Information: Details concerning your physical, physiological, and mental health, as well as sexual orientation, used to provide comprehensive healthcare services and support.

2.9 Call Data Records: Information related to calls made through our Services, including call duration, time, and content, if applicable.

We may also collect information that is publicly available without your consent, as permitted by applicable laws.

3. How We Use Your Information

We use your personal information for various purposes, including:

3.1 Service Provision: To provide, maintain, and improve our Services, including scheduling appointments, managing patient records, and delivering healthcare-related services.

3.2 Communication: To send you updates about our Services, respond to your inquiries, request feedback, and provide promotional offers, subject to your consent.

3.3 Data Analysis: To conduct research, statistical analysis, and business intelligence to enhance the functionality and performance of our Services.

3.4 Payment Processing: To process transactions, handle billing, and manage payment-related activities securely.

3.5 Legal Compliance: To comply with applicable laws, regulations, and legal requirements, and to protect our rights and interests.

3.6 Service Improvement: To analyze usage patterns and identify areas for improvement in our Services.

4. Disclosure of Your Information

We may disclose your personal information to the following entities:

4.1 Service Providers: Third-party vendors and partners who assist us in operating our Services, such as payment processors, IT support providers, and cloud storage services.

4.2 Business Partners: Healthcare providers, hospitals, and other entities involved in delivering healthcare services and related activities.

4.3 Legal Requirements: To comply with legal obligations, respond to lawful requests or processes, and protect our legal rights or the rights of others.

4.4 Corporate Transactions: In the event of a merger, acquisition, or other business transaction, your information may be transferred as part of the business assets.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

5.1 Technical Safeguards: Secure systems and technologies to protect your data during transmission and storage, including encryption, firewalls, and secure access controls.

5.2 Administrative Safeguards: Restricting access to your personal information to authorized personnel and providing training on data protection practices.

5.3 Physical Safeguards: Securing physical locations where data is stored or processed, including access controls and surveillance.

However, no method of electronic transmission or storage is entirely secure. We encourage you to take precautions, such as using strong passwords and being mindful of phishing attempts.

6. User Rights

You have the following rights regarding your personal information:

6.1 Access and Correction: You may request access to and correction of your personal information. If you believe any information we hold is inaccurate or incomplete, please contact us to make the necessary changes.

6.2 Deletion: Under certain conditions, you may request the deletion of your personal information. We will evaluate such requests and comply with them as required by law.

6.3 Opt-Out: You may opt-out of receiving promotional communications and marketing materials by contacting us or using the unsubscribe options provided in the communications.

6.4 Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.5 Objection: You may object to the processing of your personal information under certain circumstances.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website and Services. Cookies are small data files stored on your device that help us understand how you use our Services and improve functionality. The types of cookies we use include:

7.1 Session Cookies: Temporary cookies that expire when you close your browser.

7.2 Persistent Cookies: Cookies that remain on your device for a longer period, used to remember your preferences and settings across sessions.

7.3 Third-Party Cookies: Cookies from third-party service providers to analyze website traffic and provide targeted advertising.

You can manage cookies through your browser settings. Disabling cookies may affect the functionality and performance of our Services.

8. International Data Transfers

Your personal information may be transferred to, and stored in, countries outside of your country of residence, including jurisdictions that may not provide the same level of data protection as your home country. These transfers are necessary for providing our Services.

8.1 Data Transfers: We may transfer your data to service providers and partners located in other countries, carried out in compliance with applicable data protection laws.

8.2 Data Protection: We implement appropriate safeguards to ensure that your information is protected when transferred internationally.

By using our Services, you consent to such transfers and agree to the processing of your information in accordance with this Privacy Policy.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our Website with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: 4th Floor, S G Square Rampur Chowk, Jabalpur (M.P.) 482002

Thank you for choosing Hospiezee.com. We value your privacy and are committed to protecting your personal information.

12. Additional Information

12.1 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

12.2 Data Breach Notification: In the event of a data breach that poses a risk to your privacy, we will notify you as required by law.

12.3 Third-Party Links: Our Website and Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.

12.4 User Consent: By using our Services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

12.5 Legal Disclosures: We may disclose your personal information in response to legal requests, such as subpoenas or court orders.

12.6 Security Measures: We continually assess and improve our security practices to protect your personal information.

13. Data Subject Rights in Specific Jurisdictions

13.1 European Union (EU) and European Economic Area (EEA): If you are located in the EU or EEA, you have additional rights under the General Data Protection Regulation (GDPR).

13.2 United States (US): If you are a resident of the US, you may have rights under applicable state laws, such as the California Consumer Privacy Act (CCPA).

13.3 Other Jurisdictions: Depending on your location, you may have additional rights and protections under local data protection laws.

14. Privacy Policy for Healthcare Providers

For healthcare providers using our Services, we ensure that your data is handled in accordance with healthcare regulations and standards.

14.1 Data Security: Implementing security measures to protect patient data and comply with healthcare privacy laws.

14.2 Data Sharing: Sharing patient data only as necessary for providing healthcare services and complying with legal requirements.

14.3 Compliance: Adhering to industry standards and regulations to maintain the confidentiality and integrity of patient data.

This Privacy Policy is effective as of [Effective Date: August 2024].

Hospiezee.com by Bossmen Pharma Pvt. Ltd.